Expert Session
Industry
Responsibilities
Ed Tech
Native App
Web App
Position
Lead Product Designer
Challenge
Expert Session needed a way to simplify a complex two-sided marketplace. Experts required guided onboarding and tools to showcase their skills, while users needed an easy way to discover, trust, and book the right expert. The platform also had to scale across web and mobile and integrate AI features to speed onboarding and improve discovery without compromising usability.
Solution
I led the end-to-end product design for both experts and learners, focusing on clarity, trust, and speed. I created a robust design system from scratch to support scalability across web and native mobile, built to meet AA accessibility standards. I used Hotjar to observe real user behavior and conducted user interviews through surveys and recorded calls, using these insights to continuously refine flows and interactions. The product also introduced AI-powered onboarding for experts and an AI matchmaker for learners, which recommended relevant experts based on goals and preferences, helping simplify discovery and improve booking confidence.
Key Features
For Experts
Set Your Terms
Control booking preferences, availability, and hourly rates with flexible scheduling options.
Build Authority & Trust
Publish articles on your areas of expertise and receive reviews from learners to establish credibility.
Host Video Sessions
Join sessions instantly or host scheduled 1:1 video calls directly within the platform.
Get Paid
Earn income through paid sessions and a built-in referral program.
For Learners
Discover Experts
Find the right expert using AI-powered recommendations or search filters based on skills, experience, and ratings.
Book with Ease
Schedule 1:1 sessions instantly or in advance with transparent pricing and availability.
Connect via Video
Attend sessions directly on the platform with seamless, built-in video calls.
Learn on Your Terms
Access personalized guidance, follow expert content, and build knowledge at your own pace.
Trust & Confidence
View expert credentials, articles, and reviews to ensure credibility before booking.
Light & Dark Mode Design
I designed Expert Sessions to support both light and dark modes, ensuring consistent branding, readability, and accessibility across all platforms. The system includes adaptable color palettes, typography, iconography, and components that maintain clarity and hierarchy in both modes. This approach allows users to choose their preferred viewing experience while keeping the interface visually engaging and usable in any environment.
